Dell ProSupport for IT is designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or help desks - that means it's designed for experts like you. Features such as Fast-Track Dispatch, direct access to Dell Expert Centers, and customer-controlled severity levels were designed with your specific challenges in mind. With Dell ProSupport for IT, you are treated like the expert you are - allowing you to satisfy the needs of your internal customers while also freeing up your time to focus on strategic IT projects.