VIPUCP2SCP

PTU-000000019

Vizrt

Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek 2 Stripe Control Panel, providing you with 24/7 priority access to expert global support via phone, chat, or email. The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues. ProTek Ultra CoverageNone Extends standard one-year hardware warrantyNone Remote setup assistanceNone Access to NewTek knowledgebaseNone Dedicated 24/7 ProTek phone, email, and chat support assistanceNone Remote hardware diagnosisNone 75% discount on NewTek University online classesNone Priority response with published SLAsNone Guaranteed priority access and availability to advanced hardware replacements and partsNone Trade-in programNone Product enhancement inputNone Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPSNone 24/7 emergency phone technical support in English languageNone Ultra-level prioritized support case handlingNone Written status report with root-cause analysis