TEAE102858

SLAE-10-2858

Teradek

Keep your Prism Flex Mk II 4K 12G-SDI/HDMI Decoder unit protected with the Pro Care support plan from Teradek. Providing one year of coverage, this manufacturer protection plan extends the basic warranty for one year and provides 2-day repair time, advanced replacements, unlimited incidents, extended phone inquiry hours, and short email and voicemail response times. The plan also includes remote diagnostics and engineering support, firmware updates, on-site engineering support (per-day expenses), and access to the Teradek knowledge base and tutorials. NOTE: This plan is only available in the USA. Priority SupportNone Get routed to high-priority queues for phone and email 6a-6p Mon-Fri, and there is no limit on how many incidents are at the highest priority. Voicemail response times are within two hours during hours of operation.