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HP

The 3-Year Next Business Day Onsite Service with Defective Media Retention from HP provides users of the M609 and M612 Series LaserJet Printers with high-quality remote assistance or onsite support the next business day after the call has been received and acknowledged by HP. Included with this warranty are remote problem diagnosis and support, escalation management, onsite hardware support the next business day, replacement parts and materials, and defective media retention. In the event of a defective storage disk, HP will diagnose the problem, provide a replacement disk, and let you keep the old one. This enables you to retain possession of failed storage media, so you can securely dispose of or archive it in a way that meets your security standards or industry requirements.